Office Address

P-79, Sheikhupura Road, Ashrafabad, Faisalabad, Pakistan.

Trading Co LLC, Ajman Industrial 2, UAE.

Phone Number

+92 300 8662747
+971 50 936 1747

Email Address

info@jaguarpvt.com

Return & Exchange Policy

At Jaguar Pvt, we understand the importance of customer satisfaction and strive to provide you with superior quality garments. In the unlikely event that you are not completely satisfied with your purchase, our return and exchange policy is designed to ensure a seamless experience. Please read the following guidelines to understand the process:

1. Eligibility Criteria for Returns and Exchanges:

  • Items must be returned within 15 days of receiving your order.
  • The product must be unworn, unwashed, and in its original packaging with all tags attached.
  • Returns and exchanges are only applicable for manufacturing defects, incorrect items received, or size discrepancies.
  • Customized or personalized items are not eligible for return or exchange.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  • Contact our Customer Service team at info@jaguarpvt.com or call us at +971 50 936 1747 within 15 days of receiving your order.
  • Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.

3. Return Process:

Upon approval of your return request, our team will guide you through the process:

  • You will be provided with a return authorization code and shipping instructions.
  • Pack the item securely, including the return authorization code, and ship it back to our Pakistan Head Office: Lee Jaguar Textiles, P-79, Sheikhupura Road, Ashrafabad, Faisalabad, Pakistan, Postal Code: 38000.

4. Exchange Process:

If you wish to exchange an item:

  • Indicate the preferred replacement item during your communication with our Customer Service team.
  • Once your return is received and inspected, the replacement item will be shipped to you promptly.

5. Refund Process:

For eligible returns:

  • Once your returned item is received and inspected, we will initiate a refund to your original payment method.
  • Refunds may take up to 14 business days to process.

Important Notes:

  • Shipping costs for returns/exchanges are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
  • Ensure that returned items are packaged securely to prevent damage during transit.
  • We recommend using a trackable shipping service for returns.

Our commitment to your satisfaction extends beyond the purchase, and we are dedicated to resolving any concerns promptly and efficiently. If you have any questions or need further assistance, please don’t hesitate to contact us.

Thank you for choosing Jaguar Pvt—where quality, innovation, and customer satisfaction converge.